FAQs

All Dr.BY products are produced in South Korea.

Yes, all products can be given to both dogs and cats. However, the cat and dog products are made to suit each.

All Dr.BY products are made so that there is no interference reaction with each other, so it is good to give them together. However, it is recommended to give time intervals for sufficient absorption.

Results may vary depending on the product and individual pet. Some may show improvement within a few days, while others might take longer. On average, it is recommended to use it continuously for more than 3 months for the expected effect.

Consult your veterinarian before adding any supplement to ensure there are no interactions with existing medications.

Store in a cool, dry place away from direct sunlight. Refer to the product packaging for specific storage instructions.

Yes, each product has an expiration date indicated on the packaging. Do not use products past this date.​

This depends on the specific product. Refer to the product label or consult with your veterinarian.​

Swollen packaging may indicate spoilage or contamination. Do not use the product and contact customer service for assistance.

Please refer to our official return and refund policy on the website or contact customer service for details.

Exchanges may be possible depending on the product and reason. Contact our customer service for assistance.

Log into your account on our website and navigate to the subscription settings to cancel.​

In your account's subscription settings, select the option to pause or temporarily suspend your subscription.​

Access your account's subscription settings to make changes such as product selection or delivery frequency.

Log into your account and go to the payment settings to update your payment method and billing address.

Delivery fees may apply depending on the order amount and shipping destination. Refer to our shipping policy for detailed information.​

Orders are typically processed and shipped within 1-3 business days.​

We ship to various locations. Please check our shipping policy or contact customer service to confirm if we ship to your area.

Delivery times vary based on the destination and shipping method selected. Typically, orders arrive within 1-3 business days after shipping.